Role purpose: This position is responsible for

1. Project management and planning activities for Business & Partnership projects and all business aspects of the requirements and analysis phase of larger projects;
2. Managing and coordinating the all activity of your team;
3. Managing all the business projects (requirements, budget, time schedule, reporting, etc.) in order to deliver every project on time within budget and scope.

Key Accountabilities

1. As a Team Manager:

• Follow and manage the projects portfolio of the team
• Support daily Business Analyst Project Manager, given assistance if needed
• Promote collaboration/relationship-building (Team building)
• Participate to Project Committee if needed
• Organize and participate to Steering Committee
• Report to the Chief Technology Officer/ Information System Manager

2. As a Business Analyst:

• Define configuration specifications and business analysis requirements closely with Business Team
• Perform quality assurance
• Define reporting and alerting requirements
• Own and develop relationship with Business Department/partners/providers, working with them to optimize and enhance our integration
• Help design, document and maintain business and system processes
• Report on common sources of technical issues or questions and make recommendations to product/business team
• Communicate key insights and findings to product/business team
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to our customer

3. As a Project Manager:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility by working closely with the IT Team
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress and keep informed all the project’s members
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

4. Identifying and implementing KPIs and project milestones

Qualification & Experience Requirements

• Bachelor’s Degree in Information Technology with strong knowledge in business (HR, Marketing/Sales or Finance)
• At least 5-7 years of progressively complex experience in Business Project management, Business and Systems Analysis
• Knowledge of software development life cycle, and technology
• Good at time and budget management
• Strong in problem solving, analytical and quantitative skills
• Good ability to effectively communicate with both the business and technology
• Excellent communication skills, both verbal and written are required
• Project management tools: MS Office, MS Project, Visio
• Fluent English & Vietnamese
• A flexible, hardworking and "can do" attitude; comfortable working in a fast paced environment with frequent release cycles and rapidly changing priorities
• Goal-oriented
• Empathy, open minded

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